Maintenance & Support
We ensure the longevity of your digital platforms with responsive technical support spanning multiple time zones, regular updates, and 24/7 monitoring.
Maintenance & Support
Launching your website or application is just the beginning. To ensure optimal performance, enhanced security, and maximum availability, proactive maintenance is essential. At AivenSoft, we offer maintenance contracts tailored to your needs, covering hosting, updates, monitoring, and technical support.
Our technical team monitors your platforms around the clock using advanced monitoring tools that detect anomalies before they impact your users. We perform automatic daily backups, apply critical security updates, and regularly optimize performance.
In case of issues, our responsive technical support intervenes quickly according to the SLAs defined in your contract. We also offer functional enhancements to evolve your platform based on your growing needs and user feedback.
With teams across Casablanca, Paris, and Dubai, we provide extended coverage spanning multiple time zones. Our clients in Morocco, Africa, the Gulf, and Europe benefit from support in their language (French, English, Arabic) and geo-optimized hosting for each region.
What we offer
What sets us apart
Proactive monitoring
Real-time monitoring of your platforms' availability, performance, and security with instant alerts for any anomaly.
Daily backups
Automatic daily backups with 30-day retention and quick restoration capability when needed.
Responsive support
Guaranteed response times based on your plan — from 4 hours for emergencies to 24 hours for standard requests — with tracking via a dedicated ticketing system.
Security updates
Swift application of critical security patches, dependency updates, and active monitoring of known vulnerabilities.
Monthly reports
Detailed reports on uptime, performance, completed interventions, and improvement recommendations.
